ADVANCE 911 TRAINING — SERVICE DESCRIPTION

Last Modified: 26 June 2026

This Service Description describes the Advance 911 Training service ("Training Services") provided by Advance Together AI Incorporated ("Provider"). This Service Description is incorporated by reference into each applicable Service Order Form and the Cloud Services Agreement between Provider and Customer.

Capitalized terms not defined in this Service Description have the meanings given to them in the Cloud Services Agreement.

1. Overview

Advance 911 Training is a cloud-based, AI-powered simulation platform designed for the training, assessment, and professional development of emergency communications personnel.

The Training Services enable public safety agencies to create, administer, and evaluate realistic voice-based emergency communications simulations that replicate incidents commonly encountered within Public Safety Answering Points (PSAPs), communications centres, and emergency dispatch organizations.

Using conversational artificial intelligence, trainees communicate naturally with simulated callers while developing critical competencies including call control, information gathering, prioritization, decision making, emergency dispatch procedures, and professional communications.

The Training Services are intended to support instructor-led training, self-directed learning, competency assessments, remedial training, recruit development, continuing education, and other professional development activities.

2. Included Training Services

Unless otherwise specified in the applicable Service Order Form, the Training Services include access to the following platform capabilities.

AI Simulation Platform

The Training Services include access to an AI-powered conversational simulation platform capable of delivering realistic voice-based emergency communications scenarios.

Platform capabilities may include:

  • AI-generated conversational voice simulations
  • Natural language conversations with simulated callers
  • Browser-based access without local software installation
  • Secure cloud-hosted infrastructure (managed by the Provider)
  • Continuous platform updates and maintenance

Scenario Management

Authorized Users may create, organize, modify, and administer training scenarios within the Customer's Environment.

Scenario management capabilities may include:

  • Custom scenario creation
  • Reusable scenario templates
  • Configurable AI caller personalities
  • Selectable AI voices
  • Scenario instructions
  • Configurable evaluation criteria
  • Scenario categorization
  • Scenario management tools

Provider may periodically make starter scenarios or templates available for Customer use.

Trainer Administration

Authorized trainer users may administer training activities within the Agency Environment.

Administrative capabilities may include:

  • User management
  • Scenario administration
  • Evaluation review
  • Agency configuration
  • Reporting access
  • Evaluation criteria management

AI Evaluation

The Training Services include automated AI-assisted evaluation tools designed to assist trainers when reviewing completed simulations.

Evaluation capabilities may include:

  • Automated scoring
  • Configurable evaluation criteria
  • Transcript review
  • Simulation recordings
  • Performance summaries

AI-generated evaluations are intended to assist instructors and should not replace professional judgment where instructor review is required.

Reporting

The Training Services include reporting capabilities designed to assist Customer in monitoring training activities and trainee performance.

Reporting capabilities may include:

  • Simulation history
  • Trainee performance records
  • Agency reporting dashboards
  • Historical performance data

Soundscape

The Training Services include integrated Soundscape functionality designed to enhance the realism of training simulations.

Soundscape capabilities may include:

  • Looping environmental background audio
  • Timed sound effects
  • Scene transitions
  • Multiple synchronized audio layers
  • Scenario-specific environmental effects

Soundscape audio is delivered independently from the conversational AI session and is intended solely to enhance the trainee experience. Soundscape audio is not processed by the conversational AI during simulations.

Platform Improvements

Provider continuously develops and improves the Training Services.

During the contract term Provider may:

  • Introduce new functionality
  • Improve existing features
  • Enhance AI performance
  • Improve reporting capabilities
  • Improve user experience
  • Expand scenario authoring capabilities
  • Introduce additional optional modules
  • Improve system performance and reliability

Unless otherwise specified, enhancements released as part of Customer's subscribed package become available automatically during the contract term.

3. Platform Access

Each package includes access to one (1) dedicated instance of the Training Services configured for Customer ("Environment").

Each Environment includes its own:

  • Authorized Users
  • Scenarios
  • Reports
  • Configuration settings
  • Administrative controls
  • Training records

Access to the Training Services is limited to Customer and its Authorized Users identified in the applicable Service Order Form.

Customer shall not permit any third party, unrelated organization, or other legal entity to access or utilize its Agency Environment without Provider's prior written consent.

Where Customer requires multiple Agency Environments, including but not limited to separate environments for provinces, divisions, regions, departments, communications centres, academies, or other organizational units, additional subscription fees may apply. The number of Agency Environments and applicable fees shall be specified in the applicable Service Order Form.

4. Subscription Packages

(a) Advance Training — Standard Package

Under the Advance Training Standard Package ("Training Standard Package"), Customer is allotted fifty (50) hours of Training Services usage per calendar month.

The Training Standard Package includes access to one (1) dedicated Agency Environment.

The Training Standard Package is designed for the typical operational requirements of public safety agencies. While the platform supports multiple Authorized Users, the Training Standard Package does not include any guaranteed minimum level of concurrent simulation capacity.

Usage time is measured by system-generated timestamps recording the start and finish of each simulation session. The elapsed time between such timestamps is counted against the monthly allotment.

For simulations conducted by users with trainer-level access and designated by Customer as trainer testing, elapsed time is counted at fifty percent (50%) of actual elapsed time when calculating monthly usage.

Unused monthly Training Standard Package hours do not carry forward. At the beginning of each calendar month Customer receives a new allotment of fifty (50) hours, and any unused hours from the previous month expire automatically.

Customer may purchase Additional Usage Blocks in accordance with Section 6 of this Service Description.

The annual subscription fee for the Training Standard Package is specified in the applicable Service Order Form.

(b) Advance Training — Enterprise Package

Under the Advance Training Enterprise Package ("Training Enterprise Package"), Customer is allotted fifty (50) hours of Training Services usage per calendar month.

The Training Enterprise Package includes access to one (1) dedicated Enterprise Agency Environment.

The Training Enterprise Package is intended for organizations requiring high-volume simultaneous training activity. Provider guarantees support for a minimum of thirty (30) concurrent simulation sessions within the Enterprise Agency Environment.

Except where expressly stated otherwise in this Section, all provisions governing usage measurement, trainer testing, monthly allotments, Additional Usage Blocks, expiration of purchased hours, Agency Environments, and other operational terms applicable to the Training Standard Package apply equally to the Training Enterprise Package.

The annual package fee for the Training Enterprise Package is specified in the applicable Service Order Form.

5. Usage Measurement

Training Services usage is measured in hours.

Usage is calculated using Provider's system-generated timestamps recording the commencement and completion of each simulation session. The elapsed duration of each simulation session is deducted from Customer's available monthly usage allotment.

For trainer testing sessions designated by Customer, usage is calculated at fifty percent (50%) of actual elapsed time.

When calculating usage:

  • Monthly subscription hours are consumed first; and
  • Additional Usage Block hours are consumed only after all available monthly subscription hours have been exhausted.

6. Additional Usage Blocks

Customer may purchase additional Training Services usage in blocks of fifty (50) hours ("Additional Usage Blocks") at the then-current pricing.

Additional Usage Blocks:

  • Are separate from the monthly subscription allotment
  • May accumulate over time
  • Are used only after the monthly subscription allotment has been exhausted
  • Remain available for up to twelve (12) months from the date of purchase or until expiration of the applicable Service Order Form, whichever occurs first

Any unused Additional Usage Block hours expire automatically at the end of the applicable eligibility period without refund.

Provider reserves the right to modify pricing for Additional Usage Blocks from time to time. Current pricing is specified in the applicable Service Order Form or Provider's then-current pricing schedule.

Provider makes no representation or warranty regarding the future availability of Additional Usage Blocks.

7. Service Availability and Updates

Provider continuously monitors, maintains, and improves the Training Services.

Provider may release updates, bug fixes, performance improvements, security enhancements, artificial intelligence improvements, user interface enhancements, and additional functionality during the contract term.

Unless otherwise specified, such improvements become part of the subscribed Training Services without additional charge.

Provider will not intentionally remove or materially degrade functionality included within Customer's subscribed package during an active subscription term without Customer's consent.

8. Governing Documents

Customer's use of the Training Services is governed by:

In the event of any inconsistency, the documents shall take precedence in the order listed above unless expressly stated otherwise.