The Advance 911 platform
Built as a platform, not a point solution
Communications centres don't need another disconnected tool. Advance 911 products share one foundation — one login, one agency configuration, one standard of data protection — so every new capability arrives ready to work with the rest.
Products
Today's products, and what's coming
Available products are in use by agencies now. Products marked in development are on the platform roadmap and will join the same shared foundation.
- Advance CoachingIn developmentCoaching and quality assurance built on real call performance.
- Advance AnalyticsIn developmentPerformance analytics across training, screening, and operations.
- Advance InsightsIn developmentOperational insights for communications centre leadership.
- Advance SafeguardIn developmentEarly detection of call taker stress levels.
One platform — shared agency management, role-based access, and data isolation across every product.
Shared foundation
What every product inherits
Capabilities built once at the platform layer, so every product — current and future — starts with them.
Agency-level data isolation
Every agency's data is isolated at the database layer. Your records, scenarios, and results are yours alone.
Role-based access
Trainees, trainers, and administrators each see exactly what their role requires — enforced across every product.
Realistic AI voice
Natural-sounding AI callers with varied ages, voices, and emotional registers power training and assessment scenarios.
Objective scoring
Automatic, criteria-based scoring produces consistent, reviewable results — not subjective impressions.
Multi-agency support
Each agency operates its own configuration and dashboards, from single centres to multi-site organizations.
Consistent experience
One design system across every product. Move between tools without relearning where anything lives.
Security & trust
Designed for organizations that answer to the public
Public safety agencies operate under scrutiny. The platform is built to meet that reality — and we'll walk your technical and procurement teams through exactly how.
Isolation enforced in the database
Tenant separation is enforced with row-level security at the database layer — not just in application code — so one agency's data can never leak into another's view.
Least-privilege by design
Role-based permissions govern every action. Elevated access is the exception, scoped and deliberate — never the default.
A Canadian partner
Advance 911 is built in Toronto by a team with deep roots in Canadian NG911 — a long-term partner for provincial, federal, and municipal agencies.
Bring your questions — technical, operational, or procurement
We'll demonstrate the platform end to end and answer the hard questions directly.