For candidates
Cognitive practice
Half the job is checking one thing against another while the clock runs — a plate against a list, an address against a map, a name against three screens that do not quite agree. These modules measure how reliably you match, compare and decide when the details are close enough to blur and there is no time to check twice.
This is practice only. It is not an application, no agency sees your results, and nothing is recorded about you.
Character Check
Two details side by side — a plate, an address, a callback number. Identical, or is one character out? Decide, and keep moving.
Two details sit side by side and one of them may be a single character out. This measures how reliably you catch that with a clock running — the check you make every time somebody reads a plate or an address back to you, where nothing about the value looks wrong until you compare it.
About 4 min
Compare the Records
Two write-ups of the same call, side by side. Some questions name a detail; others leave you to find every difference. Later ones add a third source.
Two write-ups of the same call that do not entirely agree. Some questions name the detail to check, most leave you to find the disagreement yourself, and later ones add a third source. This measures reading a record for what it actually says rather than what you expect it to say — the check you make whenever a call is handed over and written up twice.
About 4 min
Dispatch Decisions
A short caller report, sometimes read and sometimes heard. Send Police, Fire, EMS or Civil — and decide whether one is enough, because some calls need more.
A short report from a caller — sometimes on screen, sometimes only in your ear — and four services to choose from. This measures whether you can tell a police matter from a medical one at speed, and whether you notice when one service is not enough. Send only police to a call that also needs an ambulance and the delay is real.
About 4 min
Sort and Rank
Several calls land at once and only one unit is free. Put them in the order you would send them, most urgent at the top.
Several calls waiting and one unit free. You drag them into response order, most urgent at the top, and the sets grow from three calls to six as you go. This measures whether you can separate what is happening now from what can wait — the judgement behind every decision about who gets the next available unit.
About 10 min